Monday, 18 July 2011
So, about 3 weeks ago someone from BT calls me and offers to put me through to their disputes team. Being in the middle of the day on a Friday while I'm in the lab, I couldn't take the call, so I was told to call back and ask for disputes. Today, after about 3 weeks it was the first time I was home during the day so that I could make the call. As usual I had to venture through an endless maze of menu options before someone answered the phone. Between being put on hold and arguing the fact that I actually want to talk to disputes and not pay extra to get out of a contract that was mis-sold to me, I was cut off after 19 minutes and 55 seconds. Then the first amazing thing happened. I was called back within seconds and offered an apology for being cut off. I was then transfered to someone whom I believe must be in disputes. I had to explain the whole static IP address again and was then transferred to someone to me that they just have to tell me that they are going to investigate the issue and have to inform me that they will be retrieving and listening to the original calls. Amazing! This is what I've been wanting from the beginning. So, hopefully in the next 5 working days I'll hear from them and get this resolved.